June 17, 2014: Cloud-Based Portal Allows HVAC Contractors’ Customers to Request Service
Field Service Management Software Helps Contractors Bring Back Repeat Business
MINNEAPOLIS — RazorSync™, a cloud-based desktop software and mobile app for field service management, has released an upgrade with several enhancements. The most significant new feature is the launch of a customer portal which allows contractors to invite customers to schedule their own service requests.
“Contractors in every industry, from HVAC to plumbing and electrical, need a way to connect with customers for repeat business. The high marketing costs to find and acquire new customers tap resources from small and medium service businesses. The most successful ones contain those costs by finding innovative ways to keep customers coming back again and again,” said Christopher Rywelski, RazorSync’s vice president of product marketing. Now, in addition to using RazorSync as a paperless solution to manage work orders and scheduling, contractors can utilize it as a marketing tool, providing self-service access so customers can request service and schedule work.
Additional features introduced with Version 4.8 are all designed to improve communication among office staff, field staff, and customers. Teams are now able to view work order status at a glance with flexible color-coding options, for example, green if the field worker is onsite, or red if the work order is complete. A new list view puts information such as notes and messages where it may be easily shared by office and field staff. Plus newly expanded drag-and-drop functions allow office staff to create new service requests instantly by clicking and dragging the work order onto a field worker’s timeline.
RazorSync v4.8 is available as an upgrade for existing and trial customers at no charge. New customers are eligible for a 30-day trial. After the trial period, the regular monthly fee is $19.95 per user per month with no contracts.
For more information, visit www.razorsync.com.
Publication date: 6/16/2014