Here’s a sobering thought for you: The average age of a refrigeration service technician that works on supermarket equipment is greater than 55. That’s according to Terry Roberts, president of Merchandising by Design, who gave a talk on the topic “The Art and Science Behind Compelling Fresh Food Formats” at last fall’s Food Marketing Institute Energy and Store Design Conference.
Her question was, “Who’s going to maintain these stores” after these ‘seniors’ leave the industry?