The Best of Extra Edition: October 21, 2013

At, The NEWS’ Extra Edition page is home to hundreds of online-exclusive service and maintenance, technical, and business management articles. Here are some of the best.

Btu Buddy 124: Superheat Explained - Part 1

Bob and Tim were in the company conference room where Bob is set to give Tim some extra training. Bob said: “Tim, you asked for an explanation of what superheat is. This is not a very simple topic. It will take a couple of meetings to go into detail about: 1) What it is; 2) Why it is important; 3) How it is used; and 4) How it is monitored. It’s important for any air conditioning or refrigeration technician to have a good practical understanding of this topic because we have to use it every day.”

Btu Buddy 125: Superheat Explained - Part 2

Bob and Tim were on their way to a no-cooling call at a residence. They were pretty sure it was a low refrigerant call. Bob said: “I hope that we can put the last lesson into practical practice. We have gone to a great deal of trouble to understand superheat. We said that the air conditioning technician must learn how to measure superheat for two big reasons: 1) To be able to prove coil performance; and 2) To be sure to protect the compressor.”

Communication Skills for Service Technicians - Part 1

A discussion on the subject of communication skills for technical professionals is usually characterized by this direct statement: “You cannot not communicate.” Have you ever heard somebody say this about a technician? “He really knows his stuff when it comes to the technical side of things, but his people skills really suck.” If you’ve heard that about a particular technician, it’s quite possible that what’s going on there is that what he is trying to do is avoid the customer service side of his job.

Communication Skills for Service Technicians - Part 2

Part One of the series discussed communication in general and introduced neuro linguistic programming, which is defined as a science that explains how a person’s brain uses certain language to process information. Part Two discusses how you find out where you fit into the neuro linguistic programming profile. It’s estimated that 65 percent of people are dominantly visual, and surveys show that about 15 percent of the population is auditory, which leaves about 20 percent of the population as dominantly kinesthetic.

Publication date: 10/21/2013

Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2015 HARDI Fly-In

Highlights from HARDI's Congressional Fly-In in Washington, D.C.


NEWSMakers: Clint Schreck

Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

More Podcasts


NEWS 05-25-15 cover

2015 May 25

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Legislation and Regulation

What legislative/regulatory issue is most important to you as a HVAC business owner?
View Results Poll Archive


2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con