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“Field service organizations are constantly striving to be more efficient in managing their mobile workers,” said Mark Forrest, general manager of Trimble’s Field Service Management Division. ”In launching the next-generation Work Management solution, with its enhanced analytics and dispatch and task management capabilities, we can help organizations increase field productivity and flexibility to ultimately transform the way work is planned, allocated, managed, reported, and evaluated. This can lead to lower operating costs, increased efficiencies, and improved customer service — three key challenges in field service.”
Trimble said its Work Management solution is available in two packages:
• Performance Insight — which includes Performance Management Analytics, a suite of dashboards and reports that show key metrics including quality of service, efficiency, and utilization of workers to deliver in-depth analysis and identify key trends and areas for improvement.
• Performance Optimize — which includes Performance Management Analytics coupled with Scheduling and Optimization, a set of tools to plan, monitor, and manage the execution of the workday in real-time to fully utilize the workforce.
“The Work Management solution can be integral to the success of any service-based organization with a mobile workforce,” said Forrest. “Gaining real-time insight into what is happening in the field is crucial to delivering higher levels of service excellence. As business leaders examine how their organization performs, they are exploring new and cost-effective ways to optimize efficiency and maximize productivity. Trimble’s next-generation Work Management places the right information in the hands of the users when and where it is needed to enable accurate decision-making about the daily functions of the operation.”
For more information, visit www.trimble.com/fsm.
Publication date: 10/7/2013