HVAC Breaking News / Services, Apps & Software

Aug. 15, 2013: ClickWorkforce Provides Cloud-Based Mobile Workforce Management

Software Taps into Social and Mobile Cloud Technologies

BURLINGTON, Mass. — ClickSoftware Technologies Ltd. announced that it has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, enabling service businesses to connect with customers, partners, and employees in the cloud. According to the company, ClickWorkforce provides an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling, and mobility offerings, to enhance both the customer experience and bottom line savings.

Built on the Salesforce platform, a leading cloud platform for social and mobile business apps, ClickWorkforce is currently available on the AppExchange at www.appexchange.com.

ClickWorkforce is designed to create a real-time service business. Key features include:

• Easy creation and management of work orders, tasks, and assets.

• Optimized task scheduling and appointment booking using ClickSoftware’s optimization engine.

• Street level routing and map view for accurate scheduling.

• Self-service appointment booking portal and notifications for end-users.

• Advanced mobile platform to support any mobile app needs of the service organization for any role.

• Device-agnostic mobile solution for real-time updates from the field, including support for offline work mode.

• Real-time Salesforce Chatter feeds in work order management, scheduling, and mobile components.

• Service operations reports for enhanced visibility and control.

For more information, visit www.clicksoftware.com.

Publication date: 8/12/2013

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