Ask The Experts: April 8, 2013

Jodi Peter
Jodi Peter
Question: I’ve just hired a new technician. He’s been through a local trade school, but he doesn’t have much field experience. Where do I start him?

Answer: So, you have a new guy on the payroll. Many contractors introduce him to the team as the new maintenance tech. You send him out on maintenance calls, in the beginning, to get his feet wet. After all, what better way for a tech to learn than sending him out on service partner plan calls, right?

Not necessarily.

Be sure that the best opportunities go to your best guy. Don’t make the mistake of allowing a new, green dude to learn on the best opportunity.

If you are an HVAC contractor, maintenance technicians are for servicing new equipment that you installed three years ago, not the 15-year-old system that might need replacement. Send your best techs to the older equipment and your organization will reap the benefits of higher sales and profitability.

Jodi Peter guides Nexstar members to their vision of success through setting and exceeding goals. Prior to Nexstar, Jodi successfully led a large plumbing, heating, and air conditioning business. To learn more about Jodi and the Nexstar coaches, visit and click on member services to find the coach link.

Publication date: 4/8/2013

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