App Name:

Company: dESCO (Fort Myers, Fla.)

Platforms: iPhone, iPad, and iPod; Windows Phone 7 and 8; and Android devices and tablets.

Cost: Free download for Trane Comfort Specialist

Available for download at: Free trial; $15 per month per device; one-time company activation fee of $150.

Description: The ESC Mobile app allows users to outfit their mobile workforce with ESC dispatch information, customer history, time tracking, and more, giving field technicians instant access to critical job information while allowing managers the freedom to monitor and re-assign jobs remotely.

“We’ve been using ESC Mobile for over five years. We’re totally digital now… completely paperless. ESC Mobile ensures us that we’re not losing paperwork and payments, and it makes it easier for us to track everything we do in the field. We wouldn’t be as productive or be able to communicate with the techs as well as we do without it.”
— Steve Seguine, vice president, Operations, G3 HVAC, Los Angeles

Publication date: 2/4/2013