Now, Bob’s company has promoted him to help train a new employee, right out of a school specializing in HVAC, just like Bob was. Bob is now Tim’s Btu Buddy. Tim is anxious to travel with Bob. Tim realizes that he is right out of school, with the theory and lab work that he accomplished in school, but still needs help. He knows that he worked with many of the components of the systems in the school, under ideal conditions with good light and air conditioning. Now it is into the field, sometimes under the house with poor lighting, or out on the rooftop in the sun, where the real action is. He is naturally and normally reluctant, but he has Bob to help guide him.
Bob and Tim arrived at their fifth service call of the day. They were both wet from servicing a heat pump outdoor unit in the snow. This was a no heat call for a gas furnace. The weather was cold and there was no heat at all in the house. The owners had put water to boil on the stove to stay as warm as they could.