Technical / Extra Edition

Contractor Boosts Revenue with Mobile Work Order Management

field serviceHank’s Plumbing of Calgary, Alberta, Canada, replaced paper forms with mobile software from Flowfinity Wireless Inc., Vancouver, British Columbia, on its field technicians’ smartphones to gain significantly improved management of time and materials.

Hank’s Plumbing services buildings for plumbing, HVAC, and gas fitting. Using Flowfinity software, Hank’s Plumbing customized a work order management system that keeps track of inventory, customers, invoicing, dispatched calls, and information about the commercial buildings the company services.

Field technicians can access the system and input data from mobile forms within the Flowfinity app on their smartphones. This has sped up the invoicing process and eliminated the need to interpret and enter handwritten invoices into the system.

“Our technicians no longer have to think about a specific labor rate or discount for a specific customer,” said Michael Edworthy, operations manager. “Now all they have to do is add the parts used and the number of hours of labor, and the app calculates everything automatically.”

Staff at the office enter work orders and dispatch calls directly to field technicians’ smartphones using Flowfinity. Overall, the amount of administrative time surrounding each service call has been reduced. This has allowed Hank’s Plumbing to respond to customer requests faster and increase the number of closed calls per day.

“Flowfinity is so scalable, it keeps us organized, and it really allows us to grow,” said Edworthy. “Our revenues are up 25 percent, profits are up, and we’re doing more activity now. Overall, Flowfinity has been a perfect fit for us.”

Flowfinity provides a customizable mobile solution for day-to-day business processes on Android, Apple, and BlackBerry smartphones and tablets, enabling users to access, report, and share information when and where they need to. For more information, visit

Publication date: 12/17/2012

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