Whose job is it to buy the tools and take care of the service vehicle? That’s a question that each contractor answers individually. There isn’t a cookie-cutter solution that works for every HVAC business. In the midst of this decision making are tried, true, and new ideas of what tools and trucks best practices mean to the technician and to the company’s bottom line. Finding the best policy balance for each company, however, requires contractors evaluate the types of tools needed, the time spent in a vehicle, and the amount of trust that will be afforded to each install and service technician on staff.