Three members of The NEWS contractor panel also provided some experiences and practical answers to dealing with cross-generational issues. The panel members included Tim Paetz, general manager of Bud Anderson Heating and Cooling, Lowell, Ark.; Hank Bloom, president of Environmental Conditioning Systems, Mentor, Ohio; and Jim Hussey, Marina Mechanical, San Leandro, Calif. Hussey commented on the differences between the generations, “When I first went into business in 1980, I had a service technician who was fast approaching retirement and his goal was to complete his career with his slide rule. I find it interesting that as I approach my retirement, I am hoping to finish my career without a Facebook account and without sending or receiving a Tweet.”