Newsline / News

OESP Previews Academy

OESP logoEAST PETERSBURG, Pa. — The National Association of Oil & Energy Service Professionals (OESP, formerly NAOHSM) recently announced at its annual convention a new initiative to be launched in 2013: the Home Comfort Specialist Academy. The first module of the program will be introduced at the association’s annual fall Oil Heat Retreat, Sept. 27-30 in Scranton, Pa.

The program is designed for non-technical personnel or those moving from technical backgrounds to sales. Plumbers, HVAC technicians, customer service representatives, managers, or burner technicians may benefit from this professional development program. Anyone with an interest in energy is also welcome to attend OESP’s Annual Oil Heat Retreat.

Recognizing that consumers are more sophisticated today, those selling energy need to be armed with more than just a nice personality. They need to have the confidence to address their customer’s concerns and offer solutions.

The Home Comfort Specialist Academy program will be delivered in a combination of ways — including online and in the classroom. The live course will take place Thursday, Sept. 27 from 12-6 p.m. at the Radisson Hotel in Scranton, Pa. Ralph Adams, education co-chair and vice president of OESP, will be the presenter. Oil Heat Retreat attendees will be eligible to participate in this workshop at no cost, compliments of the association.

The first session will focus on selling a warm-air system, along with air conditioning. Attendees will learn how to price the variations (a system that includes heating and cooling and/or heating or, just a cooling system), a step-by-step guide on how to hold a first call, the importance of measuring the home and doing a load calculation, the importance of proper sizing of equipment, the duct system (what to look for to avoid potential problems), how to offer customers options on equipment and efficiencies, and more.

For more information, visit www.thinkoesp.org or call (888) 552-0900.

Publication date: 8/27/2012

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2015 ACCA Conference

Images from the 2015 ACCA Conference in Grapevine, Texas. Posted on April 8, 2015.

Podcasts

NEWSMakers: Clint Schreck

Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

More Podcasts

ACHRNEWS

NEWS 05-25-15 cover

2015 May 25

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Legislation and Regulation

What legislative/regulatory issue is most important to you as a HVAC business owner?
View Results Poll Archive

HVACR INDUSTRY STORE

2015.jpg
2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con