Aug. 14, 2012: US Energy Group Reorganizes Customer Support Services, Increases Staff
“The growth in the past year was unprecedented,” said David Unger, chief operating officer of US Energy Group. “We are both expanding and reorganizing our staff into what we are calling a dynamic matrix — the new EEMS Team will feature an integrated framework so the highest level of technical expertise is available directly to customers and our network of Authorized System Integrators.”
The company said the reorganization is designed to scale-up its service as it continues its growth in New York and Boston and expands into other regional markets in early 2013.
US Energy Group’s building energy management system (BEMS) is said to be an online energy monitoring and management solution for existing buildings and is currently installed in over 3,500 buildings. Property management executives will still have one primary support contact with the new EEMS Team, however, this individual will be networked with other members of the team. For example, customer support staff will share real-time information and channel feedback to the project management executives, who will address specific issues, such as aberrant space-temperatures, excessive fuel or water usage, and high stack temperatures. Meanwhile, with engineering staff members directly part of the team, they will be able to custom design new algorithms and software technology based directly on this customer feedback.
“Customers can anticipate the highest level of service, knowledge capital, and product development all integrated together,” said John Cirella, vice president of operations, US Energy Group. “This dynamic matrix will reshape and expand the way information is shared and the most advanced technology is applied, enabling US Energy Group to continue its unprecedented growth.”
For more information, visit www.use-group.com.
Publication date: 8/13/2012