New Site Offers Quality Management Tools for Home Performance Contracting
BPI said that experts on quality assurance, industry contractors, and business management consultants all contributed articles and tools to the new site. Resources available on the site include:
• Process guides, such as a company productivity plan template.
• Spreadsheets, for example a unit cost estimating worksheet.
• Sample policies, including a sample employee handbook and quality improvement survey.
• Business forms, such as a customer feedback and referral form.
• Links to business software resources for customer needs assessment and job management.
• Expert presentations and articles, including market research.
The QMS resources are available at www.bpi.org/qualitymanagement/.
Publication date: 6/4/2012