FieldAware: Cloud-Based Field Service Mgmt
May 14, 2012
Created for small- and medium-size field service businesses, a cloud-based field service management solution with native mobile apps is available. It digitizes the service workflow, eliminating the need for paperwork orders and allowing field service companies to significantly streamline the scheduling process, increase field staff productivity, improve customer satisfaction, and capture new sales lead opportunities by using automation functionality. Essentially the customer, product, task, and work order data is digitized so the entire company can share it over the Internet via web browsers or their smartphones on a 24/7 basis. For a low monthly fee per user and with no upfront costs, the company handles the entire service delivery process from end to end. The app resides on the mobile device and can be used regardless of whether or not the user has a connection. With the mobile app, there are no delays waiting for browser pages to load or refresh because the screens are already on the phone or tablet.