If you ask any successful HVAC contractor what the keys to business success are, one of the answers would certainly include well-trained staff. A well-trained technician or installer will not only save his employer a lot of money in wasted callbacks, misdiagnosis, and inferior work, but can also add to his employer’s profitability by working more efficiently and building up referral business.
All of this means there is no good reason for an HVAC contractor to dismiss or fail to support ongoing training for employees. Training is essential to maintain good customer service and to stay ahead of the competition.