Contractors do not like to hear the word “callback.” When a technician needs to return to a job because the system is not operating properly or has failed again, many contractors refer to this as a callback. Callbacks are not good for the bottom line profit of any refrigeration contracting business. They cost money and degrade a customer’s respect for and opinion of the service contractor. Technicians need to ensure that a repaired system is operating properly before they leave the job, so a return visit will not be required.
So how can a technician reduce the number of times he must revisit a repair?