Extra Edition / Business Management

Closing Takes Guts, Conviction, and Passion

Michael O'Grady
Michael O’Grady

The word guts, when it comes to closing a sale, has a lot to do with having “intestinal fortitude.” In other words, being fearless. You not only can’t be afraid to ask for the order, you almost need to have a swagger about it. You have to have such a level of confidence that you can ask for the order anywhere, any time, and to anybody. I’m not talking about being cocky or arrogant about it. What you need to do is take that confidence and have conviction for the reason behind asking for the order.

I know what you’re probably thinking (or mumbling under your breath), “Come on Mike, how much conviction can I have selling a furnace?” The product or service that you’re selling may not get you juiced. But the bigger purpose behind your work should be tied to your personal or professional goals.

I was reminded of this the other day. I just released a contractor training video and asked my 22 year-old sister-in-law to take a look. I can’t remember the exact words she used, but in a nut shell, she said it was boring. After putting my ego aside, I can see her point. How interesting can the topic of selling to homeowners be to her? How interesting can it be to anyone?

It’s not the most exciting of topics, yet I still do it with conviction and guts. Why? Because it’s directly tied into my passions — to educate in-home sales professionals and to help customers make better buying decisions. The people I train believe in what I’m teaching because I believe in it. My customers believe in what I’m selling because they see my passion with helping them decide on the best option for them. This has a direct effect on my closing rate.

Do you have passion when you’re selling? If you’re not sure, here are some self-evaluation questions:

Are your personal goals in line with your professional goals? Write your personal goals and career goals down on paper. Review them to see if they are in harmony. Will your career goals help you achieve your personal goals? Or are they conflicting with each other?

What to do if your goals conflict with each other? If they are in conflict, you may need to make some changes. It’s healthy to make adjustments every once in a while, especially if your goals aren’t making you excited any more. Decide how they can be in better harmony and make those changes.

Who are you spending time with? Are you spending time with people that have goals? You want positive and supportive people around you and you want to seek out people who will help you achieve your goals.

Are you sharpening the saw? This is one of Stephen Covey’s habits in his Seven Habits of Highly Effective People. It has to do with your daily self-renewal. Exercise, read positive literature, and continue education and training of things you enjoy in your life. Don’t stop fine-tuning yourself and learning more about the things that drive you.

Staying focused on the things that drive you will give you passion. In sales you must have passion. If you have passion, your customers will believe in what you’re selling and you’ll have the guts to ask for the order all the time.

Michael O’Grady’s book, Selling at the Kitchen Table: A Contractor’s Guide to Closing the Deal, is available at www.SellingattheKitchenTable.com.

Publication date: 02/06/2012

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2015 HARDI Fly-In

Highlights from HARDI's Congressional Fly-In in Washington, D.C. Post date: May 28, 2015.


NEWSMakers: Kevin Conrad
Kevin Conrad, president, Kevin Conrad Heating and Cooling Inc., Nantucket, Massachusetts, breaks down working in the New England climate, the benefits of insulation foam, and more.

More Podcasts


NEWS 07-06-15 cover

2015 July 6

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Online Reviews

Do you track online review sites like Yelp to look for comments on your company’s performance?
View Results Poll Archive


2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con