When connected, the status of the water heater is communicated directly to Bradford White technicians. In the event the water heater indicates a fault or requires service, the customer is contacted. The same technician then contacts an authorized service contractor to perform any required repair or maintenance. And, Bradford White covers the cost of the service calls and repair.

In addition to monitoring, live technical support, and service dispatching, customers also get fault alert notification via email or phone call, and the tracking, reporting, and data collection of unit performance. This data provides a record of burner cycles, fuel usage, run time, and water temperature fluctuation. The system can monitor up to four water heaters, collecting and storing data for each unit.

For more information, visit www.bradfordwhite.com.