Prosper With Superior Service

Julie and Steve Chrismer, Drake Heating and Air, Eaton, Ohio.

NAME, TITLE: Steve Chrismer, President

COMPANY NAME, CITY, STATE: Drake Heating and Air, Eaton, Ohio

HOW LONG IN BUSINESS: 21 years

BIGGEST CHANGE TO THE BUSINESS: “We installed a management team; developed our brand, logo, and jingle; and tied them all together,” said Chrismer, “singing the same message to Mr. and Mrs. Homeowner.”

KEY MARKETS: Dayton, Ohio - Miami Valley

ASSOCIATIONS AND AFFILIATIONS: Member of Nexstar® Network

HOW DO THESE AFFILIATIONS HELP YOU: According to Chrismer, it “helps all of us members to stay focused and not to have pity parties. Get off your butt and do something!”

COMPANY STATISTICS (number of employees in field, service, installation, office; number of trucks):
Service Techs - 8
Installation Techs - 10
Office - 9
Sales - 3
Warehouse - 1
Installation trucks - 5
Service trucks - 8

BIGGEST CURRENT HURDLE TO OVERCOME: Chrismer said this is “stopping the dropping GM percent and keeping overhead under control.”

FAVORITE THINGS ABOUT THE INDUSTRY: “Opportunities and helping our staff and clients have a better life!”

SUMMING IT UP: “I think these last 18 months have taught any one of us that are still here a lot about business,” Chrismer said. “Companies that focus - really focus, not just talk about it - on serving their clients and team members will prosper.”

Publication date: 06/07/2010

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2015 ACCA Conference

Images from the 2015 ACCA Conference in Grapevine, Texas. Posted on April 8, 2015.

Podcasts

NEWSMakers: Leslie McDowell

Leslie McDowell, director of communications at the Building Performance Institute Inc., discusses the nonprofit organization's new homeowner centric website. Posted on April 10.

More Podcasts

ACHRNEWS

NEWS 04-13-15 cover

2015 April 13

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Global Warming

Do you believe in man-made global warming?
View Results Poll Archive

HVACR INDUSTRY STORE

2015.jpg
2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con