HVAC Breaking News

Nov. 29, 2004: Linc Group Implements Mobile Knowledge Sharing System

IRVINE, Calif. - The Linc Group has teamed with Iteration2 to implement a mobile solution called QuickTips that gives its technicians the ability to collaborate and share their HVAC industry knowledge through integration with the Microsoft Office SharePoint® Portal Server 2003.

Initially, the mobile solution will be deployed to 300 technicians on devices running Microsoft Windows Mobileâ„¢ 2003 software for Pocket PCs. Rapid response time is of the essence in the HVAC service industry and, with QuickTips, the easy-to-use interface enables technicians to access service information quickly, says Iteration2. The user interface is similar to a search engine where employees enter keywords to initiate a search. The technician then clicks on a link from the list of results to access the QuickTip for more information. The application first searches through tips stored on the device. If the technician does not find the necessary information, he or she can connect to the Linc corporate network and access the live production library, where the most current tips reside.

"This is a perfect business process that demonstrates the value of sharing knowledge with the people that are closest to the customers, the field force," says Paul Osterhoudt, vice president of Software Development for Iteration2.

For more information, visit www.iteration2.com.

Publication date: 11/29/2004

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2015 ACCA Conference

Images from the 2015 ACCA Conference in Grapevine, Texas. Posted on April 8, 2015.


NEWSMakers: Mark Crockett
Mark Crockett vice president, Crockett Facilities Services, explains the importance of technician training, the value of being a top minority-owned company in the U.S., current projects the company is managing, and much more. Posted on April 24.
More Podcasts


NEWS 04-20-15 cover

2015 April 20

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Global Warming

Do you believe in man-made global warming?
View Results Poll Archive


2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con