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Using Equipment Leasing To Strategic Advantage
Most business executives are generally familiar with leasing. But executives facing lease vs. loan decisions may not fully know how the strategic use of equipment leasing can enhance financial performance and capital productivity.
By Michael J. Fleming
For The News
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Backing Up Your Web Site Data: An Overlooked And Underused Necessity
Over the last decade many businesses have made the Web a key revenue-generating channel. A natural consequence is that enormous amounts of valuable data are stored on computers, and computers tend to die from time to time. So a backup solution should be available.
By Chris Kivlehan
For The News
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A Near-Term Solution For Health Insurance Costs
A strong majority of U.S executives rate health care insurance costs as their No. 1 concern. Conditions are painful for small businesses as well as large companies. Health savings accounts (HSAs) are a way to help control these costs.
By Bruce Merrifield
For The News
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Selling Commercial Service Agreements - Part 4
This is the fourth and final article of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article discusses proposal writing strategies.
By Wendell Bedell
For The News
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Hot Topics, Cool Solutions 16: Taking Control, And More
Our trucks are a mess! Our techs look like they slept in their uniforms! I pay for all this great marketing and tell potential customers we’re better than the rest and then we show up looking like the worst. What can I do?
By Al Levi
For The News
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Selling Commercial Service Agreements - Part 3
This is the third of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article covers profitable pricing strategies to win the business.
By Wendell Bedell
For The News
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Selling Commercial Service Agreements - Part 2
This is the second of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article covers equipment and system surveying and data gathering.
By Wendell Bedell
For The News
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Selling Commercial Service Agreements - Part 1
This is the first of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article discusses preparing for service agreement surveys.
By Wendell Bedell
For The News
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Hot Topics, Cool Solutions 13: Installer Rewards, And More
I have to nag and plead with my installers to do what they’re being paid to do. They rarely finish their jobs on time, they use more materials than they’re supposed to, and then they generate callbacks. Got any suggestions?
By Al Levi
For The News
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How To Avoid Bad Marketing Advice
Lots of “experts” are ready and willing to tell you what you should be doing to promote your business and increase sales. But some of them are flat-out wrong. How can you sift the good from the bad? Here are some basic principles.
By Adams Hudson
For The News
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Hot Topics, Cool Solutions 12: Making Money, And More
I sometimes get the techs to do more than the job they were called to do. I sometimes get the daily sales numbers posted. I sometimes hold the weekly sales meeting. I sometimes do sales training. And I sometimes make money.
By Al Levi
For The News
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Navigate The River Of Paperwork With A Record Retention Policy
Maybe you think your company is drowning in a river of old paperwork. The more you shred or toss, the better, right? Actually, no. Think twice before you chuck overboard those 20-year-old workers' compensation policies or defunct contracts.
By Art Kuesel
For The News
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Hot Topics, Cool Solutions 11: Selling Add-Ons, And More
I stress the importance of trying to make add-on sales that are in the customer’s best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
By Al Levi
For The News
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Effective ‘Customer Care’ Call Handing Procedures
Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
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Strengthen Customer Loyalty With Market Research
Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen — or weaken — customer loyalty. Market research can help make sure you meet customer expectations.
By Bob Cicerone And Chris Tatham
For The News
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The Four Things That Drive Your Customers Crazy
The service you provide can either soothe — or increase — a customer's feelings of panic and irritation. That’s why a better understanding of common complaints from customers about contractors can help you a lot.
By Adams Hudson
For The News
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Hot Topics, Cool Solutions 9: The Power Nap, And More
The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I’m driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
By Al Levi
For The News
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