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Eight Mistakes Employers Make When Workers’ Comp Rates Go Down
Rather than diverting attention and finances
during periods of lower Workers’ Compensation rates, employers can benefit by taking steps to guarantee long-term
savings. Here are eight mistakes employers should avoid so they can achieve
long-term Workers’ Compensation savings.
by Frank Pennachio
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EEOC Releases New Guidance on Discrimination Against Caregivers
The Equal Employment Opportunity Commission
(EEOC) recently weighed in with new guidelines outlining how working parents or
those caring for elderly parents may be able to claim discrimination in the
workplace. The guidance indicates that employers must take extra care when dealing with caregivers.
by Richard D. Alaniz
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Make Accountability a Real Process
Accountability is the new watchword in just about every business. But what does it really mean? Accountability means having to answer for one's actions. The idea is compelling. Here’s how to make it work.
by Bruce Tulgan
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Invest in the Success of Newly Promoted Managers
Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.
by Bob Cicerone
Richard Sassaman
John Swinney
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Reduce Workers’ Compensation Costs With CompScore Metrics
The focus on total claims cost from one year to
the next is incomplete and shortsighted. It fails to recognize or measure
what’s driving the claim costs. CompScore Metrics looks at the most important
measurements for driving down workers’ compensation costs.
by Frank Pennachio
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EEOC Working to Limit Severance Agreement Protections
Severance agreements have been challenged in some recent court cases, particularly agreements that require employees to waive their right to file an administrative charge with the Equal Employment Opportunity Commission (EEOC).
by Richard D. Alaniz
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Change Your Corporate Culture to Enable Change
“Innovate or die” is not news. But, innovation requires companies to change, and unfortunately, most can’t do much more than fine-tune their past. So how do we change how we’ve been trying to change?
by Bruce Merrifield
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The Top Seven Management Myths in Today's Workplace
Why do most managers fail to spend enough time attending to the basics of managing people? When asked why, they almost always give some variant of the same reasons — the top seven management myths.
by Bruce Tulgan
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Giving Useful Feedback to Your Employees
When managers give useful feedback, employees know how closely their work meets the expectations of customers and managers. Useful feedback is information that tells individual employees as well as work groups how well they're doing and what to do to improve their work.
by Bob Cicerone
Richard Sassaman
John Swinney
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Survey Shows Contractors Still Struggle to Find Techs
A recent online poll on The NEWS Website, “Are You Finding Enough Qualified Technicians?”, indicates that many HVAC contractors around the country are still finding it difficult to fill their ranks with the service technicians they need.
by Greg Mazurkiewicz
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How Education Can Increase Health Care Plan Satisfaction
A major factor contributing to employer and employee dissatisfaction with group health insurance programs is a lack of awareness of what their plan covers. The expanding health care product portfolio and the introduction of consumer-driven plans, including Health Savings Accounts, are making employer education a priority.
by Brian E. Donovan
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Arbitration Vs. Litigation
The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?
by John Zink
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The Importance of Giving Complete Work Assignments
Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
by Bob Cicerone
Richard Sassaman
John Swinney
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What Employers Need to Know About the Recovery of Injured Workers
Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.
by Frank Pennachio
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Applying Sales Management Best Practices
Today's homeowners and building owners are more educated, highly sophisticated, and very demanding, which is why contractors need professional standards in place in their businesses to provide customer-driven solutions.
by Mark Roberts
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How Vehicle Graphics Can Boost Your Bottom Line
On a daily basis consumers are exposed to a variety of signs — one of the most powerful and affordable ways to build awareness, while promoting a business’s services. An affordable, largely untapped way to market to consumer and business customers is vehicle graphics.
by Drue Townsend
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